frequently asked questions
What exactly does “semi-custom” mean?
Our websites are built using high-quality, pre-designed templates that we then customise with your branding, colours, copy, and images. You’re not starting from scratch, but your site will still look unique and feel like yours. You get the polish of a custom design, without the cost or time commitment.
How fast can I get my website live?
Once your build date begins, we’ll have your site ready for review in just 7 business days. If you need it sooner, our Greyhound Service lets you skip the queue and fast-track your site.
What’s included in the price?
Each package includes:
- A semi-custom WordPress website
- Australian-based hosting
- Template selection and customisation
- Mobile optimisation,
- Basic SEO setup
- Security setup
- 30 days of post-launch support
Optional add-ons: content upload, monthly maintenance plans.
What do I need to have ready before starting?
- Your logo and branding (colours, fonts, etc.)
- Website content (text for each page)
- High-quality images
- Your domain name (we can help if you don’t have one yet)
Can I change my mind after choosing a template?
Yes, as long as we haven’t started the build. After customisation begins, switching may add time/cost.
What if I’m not tech-savvy?
No problem. We guide you in plain English, step by step.
Can I provide my own content and images?
Absolutely. You supply it, we implement it. Need copywriting? We offer it as an add-on.
What if I don’t have a domain name yet?
We can help you purchase and set it up.
Can I make edits during the build?
Minor edits, yes. Major changes may incur costs.
Can I update the site myself?
Yes. It’s WordPress. We’ll send you a video guide for basics like text edits or blog posts.
What kind of support do I get after launch?
30 days included. After that, join a care plan or request one-off support.
What if I need changes after 30 days?
Choose a maintenance plan, or Pay per update
Do you offer training?
Yes. You’ll get video tutorials.
Can I upgrade later?
Yes. Add features, pages, or even eCommerce down the track.
Why WordPress?
Reliable, flexible, powers 40%+ of the web.
Will my site be mobile-friendly?
Yes. All templates are mobile-optimised.
Is SEO included?
We include basics (page titles, meta, structure). For advanced SEO, we offer add-ons or trusted partners.
What about website speed?
We host in Australia for faster load times. Builds are optimised for speed.
Will I own my website?
Yes, it’s 100% yours after launch. Full access, no lock-in.
